PPO Plans: UC Care, Health Savings Plan, CORE
Accolade Care Telehealth and Virtual Visits
24/7 Physical and mental health care by phone or online
(866) 406-1182
Accolade Care Advocate
Get help finding care, understanding coverage and costs, with claims and more
(866) 406-1182
(Monday–Friday, 5 a.m.–8 p.m. PT)
Blue Cross Blue Shield Global Core Service Center
Accolade Care: Virtual counseling and mental health support
Care outside the U.S.
Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177
Locate a doctor or hospital when traveling around the world in nearly 200 countries and territories
BlueCard
Care outside of California
Call 810-2583 (BLUE) and provide the 3-letter prefix from your ID card
Health Savings Account
HealthEquity
(866) 212-4729
Available 24/7
Health Savings Plan members: Open and manage your Health Savings Account.
Pharmacy
Navitus
Navitus Customer Care: (833) 837-4308
Available 24/7 except Thanksgiving and Christmas Day
Specialty Pharmacy
Lumicera
(855) 847-3553
Sydney Health
- View digital ID cards
- Find in-network doctors, hospitals, labs and other providers
- View plan information and claims
- Use My Health Dashboard personalized health and wellness hub
UC Blue & Gold HMO
Care outside the U.S.
Health Net
- Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
- After the prompts, dial toll-free (800) 552-3971 to be connected to Health Net’s main customer service system.
Chiropractic and Acupuncture Benefits
American Specialty Health (ASH)
(800) 678-9133
8 a.m. to 5 p.m. PT
Continuity of Care
If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members
Health Net: (800) 539-4072
MHN: (800) 663-9355
A representative will help you determine if you’re eligible for continuation-of-care assistance.
Health Benefit Navigators
(800) 539-4072, Monday through Friday,
8:00 a.m. to 8:00 p.m. PT
Email: askblue&gold@healthnet.com
Nurse Advice Line
Speak with a nurse 24/7
Log in to Health Net or refer to the back of your Health Net ID card for contact information.
Pharmacy
CVS Pharmacy: General questions or to order refills for maintenance drugs
(888) 624-1139 (English & Spanish)
(886) 236-1069 (TDD/TTY – Hearing assistance)
For new prescriptions, either you or your doctor can call (800) 875-0867
Note: You will be asked to log in to the Health Net website. Then you will automatically be taken to the CVS website (no additional login required).
Report Fraud or Suspected Fraud
Health Net’s Special Investigations Unit — Centene Compliance and Ethics Hotline