What You Need to Know
As a UC Health medical plan member, you have in-network access to the highest-quality care throughout California and the nation, including providers in the UC Health system plus providers in your health plan’s network.
If you’re not sure what medical plan you are enrolled in, take a look at your medical plan ID card.
University of California (UC) Health Providers
UC Health providers are covered under all plans
When you choose UC Health, you choose top-ranked, innovative and state-of-the-art care across the UC Health system. Physicians and researchers collaborate across the six academic health centers to bring systemwide expertise, from primary care services to treating the most challenging and complex cases.
UC Davis Health — The region’s only academic health center, UC Davis Health is a hub of innovation that encompasses UC Davis Medical Center, schools of medicine and nursing, and UC Davis Children’s Hospital.
UC Irvine Health — Orange County’s only academic health center, composed of UCI Medical Center and UCI health professional schools, including schools of medicine, nursing, public health and pharmacy.
UC Los Angeles Health — Numerous outpatient clinics throughout the Los Angeles area, plus two medical centers in L.A. and Santa Monica, the UCLA Mattel Children’s Hospital, the neuropsychiatric hospital, and schools of medicine, dentistry, nursing and public health.
UC San Diego Health — San Diego’s only academic health center, offering primary care and same-day services throughout the region and hospitals in Hillcrest and La Jolla, plus Sulpizio Cardiovascular Center, Moores Cancer Center, Shiley Eye Institute, and Koman Family Outpatient Pavilion.
UC Riverside Health — In partnership with the UC Riverside School of Medicine, offers culturally sensitive specialty and primary care to meet the health care needs of inland Southern California residents.
UC San Francisco Health — Primary care and specialty clinics throughout Northern California, plus three medical centers in Parnassus, Mount Zion and Mission Bay, and UCSF Benioff Children’s Hospitals in San Francisco and Oakland.
Anthem PPO Plans: UC Care, Health Savings Plan, CORE
Find a Provider
Start With Accolade
Accolade’s Find Care makes it easy to find in-network doctors and other care in your area by name, specialty, and most common type of visit. To access the personalized Find Care provider search, log into the Accolade digital member portal or call Accolade at (866) 406-1182.
In the search box at the top of the page, enter your city, county, or ZIP code and a doctor's name or specialty, hospital, or procedure. Note: Some UC Care providers appear as both part of the UC Select and Anthem Preferred tiers. Please call Accolade at (866) 406-1182 with the provider name and TIN to determine their network status before seeking services.
Access Virtual Care (Virtual Telehealth & Video Visit)
Virtual Medical and Mental Health Care Visits
Accolade treats the whole person — from mental health and wellbeing to physical health — to make sure you and your family get the full support that you need. With Accolade Care, you can speak with a board-certified doctor or mental health therapist from your phone, tablet or computer—day or night. Known as virtual care, these real health care professionals can help you get care for urgent medical issues, ongoing and chronic conditions, mental health, preventive care, prescriptions and more. Accolade Care doctors can also be assigned as your primary care physician so that you see the same doctor for each virtual visit—making it easier to manage ongoing conditions and creating a trusting relationship with a doctor and care team who are easy to reach.
Accolade Care lets you and family members (age 18 and older) schedule same or next-day appointments with a board-certified mental health therapist. Read therapist profiles, and choose a time that works for your schedule. It’s that easy!
What You Can Expect
- Board-certified doctors who have trained at the top 50 U.S. medical schools
- Doctor and therapist profiles that include experience, reviews, language and more
- Same and next-day virtual visits
- Prescriptions sent to your local pharmacy
- 24/7 support from your Care Team
What Can be Treated
- Urgent care (cold, flu, UTI, pink eye, skin infections, stomach issues, migraine, muscle pain, etc.)
- Ongoing or chronic conditions (diabetes, high blood pressure, asthma, allergies, etc.)
- Mental health and online therapy (stress, anxiety, depression, grief and loss, trauma, etc.)
What It Costs
Each family member gets 12 no-cost Accolade Care medical (including annual wellness checks and preventive care) and 12 no-cost mental health therapy (age 18 and older) visits each calendar year (January 1–December 31).
Beginning with visit 13, your cost for each medical or mental health visit is $115. However, you can submit a claim for reimbursement — less the applicable copay or coinsurance through the Anthem member portal or the Sydney mobile app. Any additional costs for prescription medications, lab tests or follow-up appointments with specialists are your responsibility. For more information about your costs, contact Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT). View cost details.
Book an Accolade Care appointment on the digital member portal at member.accolade.com or by calling Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT).
Speak With a Nurse
Clinical support from nurses is available 24/7. Accolade nurses can triage and educate you about your symptoms. They can also help you choose the right level of care and explore options such as urgent care, primary care, telemedicine, or the emergency room.
To speak with a nurse, call (866) 406-1182 or log onto the digital member portal at member.accolade.com.
Get an Expert Medical Opinion
2nd.MD is Accolade’s expert medical opinion service. Get a second opinion from a leading specialist at no cost so that you feel confident about a new diagnosis, surgery, treatment plan or medication.
2nd.MD makes it easy to get an expert second opinion that can offer life-changing benefits. 2nd.MD services are available at no additional cost to you.
2nd.MD expert specialists can help you:
- Ensure you’re on the right treatment path to better health
- Learn about treatment options you may not be aware of
- Consider options that are a better fit for your lifestyle
- Gain peace of mind for you and your loved ones
The 2nd.MD panel of more than 900 expert doctors are industry leaders across hundreds of subspecialties and thousands of conditions including cancer, heart disease and stroke, digestive problems, immunological disorders, women’s health, mental health concerns and musculoskeletal issues.
Find Care Outside California
You or family members traveling or living outside California can access care across the U.S. through the BlueCard Program, which offers access to 92% of U.S. doctors and 97% of U.S. hospitals. You are not required to use a BlueCard provider; however, you’ll pay less when you do, because services received from BlueCard providers are reimbursed at the in-network level of coverage for your medical plan.
There is no charge for in-network preventive care. For other services, you must first meet your medical plan’s deductible. Then the plan pays the same percentage of the cost for covered services as if you received care in California.
If you seek out-of-network care, you may need to submit a claim, and you’ll pay a higher deductible and a greater share of the costs.
To find a BlueCard provider, call Accolade at (866) 406-1182. Some specialists — as well as certain treatments and procedures — may require a referral or prior authorization before your first visit.
See the benefit booklet [PDF] for complete information about covered services.
Find Care Outside the U.S.
All of the PPO plans provide access to care through Blue Cross Blue Shield Global Core. See the Global Core program brochure [PDF] for coverage details.
In an emergency, go straight to the nearest hospital and have the provider or a traveling companion contact the Blue Cross Blue Shield Global Core Service Center on your behalf as soon as possible. The Service Center is available 24/7 at +1 (804) 673-1177. Collect calls are accepted.
Providers outside the U.S. may require you to pay upfront for services you receive. If so, request and keep a copy of the bill that includes an itemized list of the services you received along with the charges for each service. See the Global Core program brochure [PDF] for details about filing a claim.
Health Net: UC Blue & Gold HMO
Health Net Providers
Search the Health Net website to find doctors, urgent care centers and hospitals.
Access Virtual Care
Effective August 10, 2023, telehealth services were transitioned to Teladoc Health (Teladoc).
Telehealth and virtual care lets you connect with U.S. board-certified doctors 24/7 or behavioral health professionals, Monday–Friday, 7 a.m. to 9 p.m. PT. Teladoc is an option when you can’t see your regular doctor.
To set up your Teladoc account, register on the Teladoc website or through the mobile app (Google Play or the App Store). Once registered, you can book appointments through the mobile app, on the Teladoc website or by calling (800) 835-2362. Learn more about Teladoc [PDF].
You may receive services on an in-person basis or via telehealth, if available, from your primary care provider, a treating specialist or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards required under California law. Any cost share for services received through Teladoc will accrue toward your out-of-pocket maximum and deductible (if your plan has a deductible). By scheduling through Teladoc, you consent to receive services via telehealth through Teladoc. See your health plan coverage document for coverage information and for the definition of telehealth services. You have a right to access your medical records for services received through Teladoc. Unless you choose otherwise, any services provided through Teladoc shall be shared with your primary care provider.
MinuteClinic is a walk-in health care service, staffed by nurse practitioners and physician assistants. MinuteClinics are generally found inside CVS/ pharmacy stores and are an ideal solution when you can’t see your doctor and need non-emergency treatment. Find one near you at minuteclinic.com.