Connect with Accolade today for help with care and condition support. Call (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT) or log on to the digital member portal at member.accolade.com.
Behavioral health: Accolade can connect you with behavioral health experts that can help you with a wide range of needs. Accolade can answer your questions and help explain your benefits so you know which programs are free and which may have a fee.
Condition management: Accolade provides extensive support for all acute and chronic conditions. From condition education and finding a great specialist to helping schedule appointments and coordinating your care, Accolade provides support throughout your healthcare journey. Accolade can work with your providers to help find the right treatment plan for you.
Case management: Members with complex care needs, including high-risk pregnancy, cancer and transplant, will receive specialized support from Accolade-certified case managers. Their goal is to understand your unique situation and create simplicity, making it easier for you to manage your health.
Prescription support: Accolade can help identify cost savings opportunities, manage multiple medications, and help you to understand and follow the recommended course of treatment.
Maternity: Accolade’s maternity management program provides you with personalized educational materials to support your specific needs at any point in your journey — fertility, pregnancy, birth and post-natal care, including lactation consulting. Your Accolade women’s health nurse is available to answer questions and further assist you in preparing for the birth experience and taking care of a new baby, including adding your child to your health plan.
Pre-admission and post-discharge: Accolade provides education and support prior to a hospital stay so that you will know what to expect. Accolade nurses provide follow-up during hospitalization and also reach out after discharge to answer any questions and ensure you understand the next steps.
Treatment decision support: Accolade encourages a shared decision-making model, which means they help you to fully understand your diagnostic and treatment options. This allows you to make a decision that is a good fit for you and your family. Accolade can also help you find a doctor for a second opinion so that you can feel more confident about your decision. Learn more about treatment decision support.
Nurse triage: Clinical support from nurses is available 24/7. Accolade nurses can triage and educate you about your symptoms. They can also help you choose the right level of care and explore options such as urgent care, primary care, telemedicine, or the emergency room.
Lifestyle coaching: Accolade can help you create a care plan that is easy to follow and simplify existing healthcare needs. Alongside the medical care you may be receiving, having a care plan in place may help to prevent or stabilize chronic conditions. Accolade can also help you take steps towards positive behavior changes (stress management, exercise, tobacco cessation, etc.).
