Accolade Health Care Advocate

What you need to know

Accolade — available exclusively to UC Care, UC Health Savings Plan and CORE PPO plan members — helps you navigate your medical plan and make sure you’re getting the best care possible. Make Accolade your first top for PPO benefit questions. You can reach Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT).

What members are saying about Accolade

Patient, kind and knowledgeable

Patient, kind and knowledgeable

First of all, I wanted to say what a really lovely person my Health Assistant is. She was so patient and kind and very knowledgeable. She helped me with a couple of things I needed [and] was very thorough in getting me the information I needed. Secondly, I wanted to say how happy I am that UC is working with Accolade and the whole concept of having my own personal advocate and my personal shepherd as I work through the insurance system. This is so wonderful and a fantastic innovation and it makes me feel so much more confident in navigating the insurance system. Thank you so much for all you and your staff do. Blessings on you, your staff and your families.”

Incredible customer service

Incredible customer service

This was an incredibly great customer service experience of any type, but certainly for insurance. The person I dealt with was very pleasant, very professional, and very helpful. She answered all my questions properly. She took care of everything I needed to and went above and beyond all in one call. It could not have gone better. Thank you.”

Everyone I’ve spoken with at Accolade has been outstanding [and] extremely helpful. This type of experience is rare and hard to find [and] it’s really appreciated. So, thank you very much.”

I want to thank you all. It [was] one of the best customer service experiences I’ve had in months.”

Can’t say enough good things

Can’t say enough good things

It was absolutely the most helpful and positive interaction I’ve had with insurance in the last 20 years. [I] very much appreciate the service. I can’t say enough good things. {my Health Assistant] was incredibly helpful and easy to speak with, had a great rapport. So, thank you.”

The [Health Assistant] was super friendly, super helpful. This is probably one of the est experiences I’ve had with any representative involving insurance. I just want to say I really appreciate the effort and hard work. Thank you.”

[My Health Assistant] was very attentive to my needs and helped me navigate how to submit an international claim form. Thank you.”

I am very grateful for Accolade. I’ve had to call a few times in the last few months and have had nothing but super helpful people to help me. I’m really, really, really glad they hired [Accolade] to help us. Thanks again.”

Great advocate

Great advocate

My experience with [my Health Assistant] was fantastic. She’s articulate, thoughtful, empathetic, [and] efficient. She took care of my issues [and] clearly knew what she was doing. She is a great advocate for people who are calling. Thank you so much for having her at Accolade.”

Who is Accolade?

Accolade is your health care advocacy service available exclusively to UC Care, UC Health Savings Plan and CORE PPO plan members. Accolade is your first stop for everything related to your PPO plan coverage. Accolade Care Advocates offer personalized guidance to help you navigate the health care system—all at no cost to you. They can help you:

  • Understand your PPO health plan coverage, make sense of your Explanation of Benefits (EOB), and estimate out-of-pocket costs for a test or procedure.
  • Find a great doctor, specialist, urgent care or other health care facility based on your preferences.
  • Schedule and prepare for an in-person appointment, and better understand your options for care.
  • Connect you to Accolade Care virtual health care providers.
  • Connect you with a nurse who can help you understand your symptoms, learn about a condition or explore treatment options.
  • Get an expert medical opinion (through 2nd.MD) about a diagnosis, possible surgery or treatment plan.
  • Locate an in-network pharmacy near you, understand your prescription drug coverage and what you’ll pay, and your options for filling prescriptions in person and by mail order.
  • Support a range of acute and chronic conditions and connect you with clinical experts to help.

To help ensure a smooth journey through the care experience, Accolade may proactively contact UC PPO plan members to ensure you are doing well and accessing the care you need.

helping hand

Care advocate

helping hand

Care advocate

Get help understanding your medical plan coverage and costs, claims and medical bills.

search

Find providers

search

Find providers

Access doctors, specialists, and therapists in person and virtually.

doctor

Expert medical opinion

doctor

Expert medical opinion

Connect with a leading specialist at no cost through 2nd.MD.

nurseline

Talk to a nurse

nurseline

Talk to a nurse

Get help understanding symptoms, learn about a condition, or explore treatment options.

How Accolade works with Anthem and Navitus

Accolade, Anthem and Navitus partner together behind the scenes to provide you with the best experiences. Here’s how:

Accolade — your personal health care advocate

Accolade helps you navigate your PPO plan benefits. Care Advocates can answer your health care questions, help you understand your coverage, find a new doctor or provider, resolve claims or billing issues, and so much more. Accolade is your first stop when you have questions or need help. 

Anthem — medical plan provider network and claims administrator

Anthem manages the provider network and processes claims. When you or a covered family member need care, you have access to Anthem’s network of doctors, behavioral health providers, urgent care centers, hospitals, and other medical facilities.

When you receive medical care, your doctor / provider will bill Anthem for services. Anthem will then pay their portion of your medical claim and will provide you with an Explanation of Benefits (EOB). 

You do not need to contact Anthem. Any questions that would normally go to Anthem should be directed to Accolade.

Navitus — pharmacy benefits manager

Navitus manages the retail and mail order network of pharmacies and processes claims. If you have questions about coverage, finding a pharmacy, or the cost of a drug, Accolade should be your first point of contact.

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Get started

To get started with Accolade, register with the myaccolade member portal, download the mobile app or call Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT). You can call or message your Care Advocates or nurse directly from the mobile app.

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Frequently asked questions

Learn more about Accolade’s services by reviewing frequently asked member questions.

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* Accolade and its affiliates (“Accolade”) are not an emergency medical service. Accolade provides a personalized health care information service to support you to better understand and utilize your benefits, receive information from expert medical resources, and facilitate your access to medical care from various health care professionals, including virtual medical care services. Virtual medical care services offered by Accolade are provided through independent professional medical practices, including under the Accolade Care brand, to which Accolade provides various platform and related services.