Behavioral Health

What You Need to Know

The UC Health plans are designed to enhance your overall well-being. All medical plans offer programs to help you better manage life’s challenges and stresses and support your physical health, including many ongoing health conditions.

UC PPO Plans

UC Care, Health Savings Plan, CORE

Accolade Care

Accolade can connect you with behavioral health experts—in person or through telehealth and video visits—that can help you with a wide range of needs. Accolade can answer your questions and help explain your benefits so you know which programs are free and which may have a fee.

Accolade can connect you with behavioral health experts that can help you with a wide range of needs. Accolade can answer your questions and help explain your benefits so you know which programs are free and which may have a fee. Get started on the digital member portal at or by calling Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT). 

UC Blue & Gold HMO

Behavioral Health Services

You and your covered family members can use behavioral health benefits for medically necessary behavioral health services, as well as treatment for substance abuse disorder.

No prior authorization is required for outpatient therapy or psychiatric care, whether delivered in person or via telehealth.

Prior authorization is required for:

  • Intensive treatment programs delivered on an outpatient basis
  • 24-hour inpatient treatment or residential care
  • Applied behavior analysis for children with autism spectrum disorder

Find care

To find treatment near you, call the Behavioral Health Benefits phone number on the back of your Health Net ID card or Health Benefit Navigators at (800) 539-4072 (Monday–Friday, 8 a.m.–8 p.m. PT).

Note: Routine appointments with an MD/psychiatrist may take up to 15 business days, and an appointment with a therapist may take up to 10 business days.

If you or a family member is experiencing a mental health emergency or feeling suicidal, go to the nearest ER or call 988.

Self-Guided Tools and Resources

myStrength: Is an interactive wellness platform (web and app based) that provides self-management/self-care tools to improve health from a mind/body/spirit perspective. Learn more about myStrength [PDF].

MHN self-help articles and tips on mental health, resilience and stress, eldercare, parenting, and more.

Child Anxiety: You and your child can learn to manage anxiety. Even in tough times, you can “bring on the calm.”

All Plans: Resources and Hotlines

988 Suicide & Crisis Lifeline: Connect with the National Suicide Prevention Lifeline’s network of over 200 local crisis centers, which provide 24/7 support to people in suicidal crises, emotional distress, or substance abuse crisis.

211: Available 24/7 for assistance finding food or basic needs

24-Hour Suicide Prevention Lifeline: (800) 273-8255 or text 838255

24-Hour Domestic Violence Hotline: (800) 799-7233 or (select Chat Now)

Crisis Text Line: Text HOME to 741741 for 24/7 crisis support

TalkWithUs Disaster Distress Helpline: (800) 985-5990 (TTY: 800-846-8517) or text TalkWithUs to 66746

CalHOPE (833) 317-HOPE (4673): Builds community resiliency and helps people recover from disasters through free outreach, crisis counseling, and support services. Services include, individual and group crisis counseling and support, individual and public education, community networking and support, connection to resources.

Mental Health:

  • National Alliance on Mental Illness (NAMI) California: (800) 950-NAMI (6264), Monday through Friday, 7 a.m. to 7 p.m. ET or email
  • California Peer-Run Warm Line: Confidential, 24/7, non-emergency emotional-support phone and chat line serving residents of California. Peer counselors are available to discuss concerns including relationships; anxiety, pain and depression; finances; and alcohol/drug use. Call (855) 845-7415 or send an instant message through online chat.

National Parent Helpline: (855) 427-2736, Monday through Friday, 10 a.m. to 7 p.m. PT.


  • Trevor Project: (866) 488-7386 or text START to 678678 for 24/7 information and suicide prevention resources for LGBTQ youth
  • Lesbian, Gay, Bisexual and Transgender National Hotline: (800) 273-8255 from 1 p.m. to 9 p.m. for support, information or help finding resources

Substance Use: SAMHSA National Helpline at (800) 662-HELP

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