What You Need to Know
The UC Health plans are designed to enhance your overall well-being. All medical plans offer programs to help you better manage life’s challenges and stresses and support your physical health, including many ongoing health conditions.
UC PPO Plans
UC Care, Health Savings Plan, CORE
Accolade can connect you with behavioral health experts—in person or through telehealth and video visits—that can help you with a wide range of needs. Accolade can answer your questions and help explain your benefits so you know which programs are free and which may have a fee.
Accolade can connect you with behavioral health experts that can help you with a wide range of needs. Accolade can answer your questions and help explain your benefits so you know which programs are free and which may have a fee. Get started on the digital member portal at member.accolade.com or by calling Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT).
UC Blue & Gold HMO
Health Net’s behavioral health partner, MHN Services, is the administrator of the UC Blue & Gold HMO’s behavioral health benefits.
You and your covered family members can use behavioral health benefits for medically necessary behavioral health services, as well as treatment for substance abuse disorder.
No prior authorization is required for outpatient therapy or psychiatric care, whether delivered in person or via telehealth.
Prior authorization is required for:
- Intensive treatment programs delivered on an outpatient basis
- 24-hour inpatient treatment or residential care
- Applied behavior analysis for children with autism spectrum disorder
For details about coverage and costs, see the MHN Benefits Brochure [PDF].
To find treatment near you, visit the MHN website for the most current listing. If you need help finding a provider with availability, contact MHN Customer Service at (800) 663-9355. Customer service representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. PT. MHN will connect providers on your behalf and will contact you with the soonest appointment available.
Note: Routine appointments with an MD/psychiatrist may take up to 15 business days, and an appointment with a therapist may take up to 10 business days.
If you or a family member is experiencing a mental health emergency or feeling suicidal, go to the nearest ER or call 911.
If you or a covered family member is currently receiving behavioral health treatment, and your provider is not contracted with MHN, speak with with your provider about joining the MHN network. Providers interested in contracting with MHN should contact MHN Provider Relations at email@example.com. Or contact Provider Relations Call Center at (844) 966-0298 Monday through Friday from 8:00 a.m. to 5:00 p.m. PT.
Self-Guided Tools and Resources
myStrength: Is an interactive wellness platform (web and app based) that provides self-management/self-care tools to improve health from a mind/body/spirit perspective. Learn more about myStrength [PDF].
MHN self-help articles and tips on mental health, resilience and stress, eldercare, parenting, and more.
Child Anxiety: You and your child can learn to manage anxiety. Even in tough times, you can “bring on the calm.”
All Plans: Resources and Hotlines
988 Suicide & Crisis Lifeline: Connect with the National Suicide Prevention Lifeline’s network of over 200 local crisis centers, which provide 24/7 support to people in suicidal crises, emotional distress, or substance abuse crisis.
211: Available 24/7 for assistance finding food or basic needs
24-Hour Suicide Prevention Lifeline: (800) 273-8255 or text 838255
24-Hour Domestic Violence Hotline: (800) 799-7233 or thehotline.org (select Chat Now)
Crisis Text Line: Text HOME to 741741 for 24/7 crisis support
TalkWithUs Disaster Distress Helpline: (800) 985-5990 (TTY: 800-846-8517) or text TalkWithUs to 66746
CalHOPE (833) 317-HOPE (4673): Builds community resiliency and helps people recover from disasters through free outreach, crisis counseling, and support services. Services include, individual and group crisis counseling and support, individual and public education, community networking and support, connection to resources.
- National Alliance on Mental Illness (NAMI) California: (800) 950-NAMI (6264), Monday through Friday, 7 a.m. to 7 p.m. ET or email firstname.lastname@example.org
- California Peer-Run Warm Line: Confidential, 24/7, non-emergency emotional-support phone and chat line serving residents of California. Peer counselors are available to discuss concerns including relationships; anxiety, pain and depression; finances; and alcohol/drug use. Call (855) 845-7415 or send an instant message through online chat.
National Parent Helpline: (855) 427-2736, Monday through Friday, 10 a.m. to 7 p.m. PT.
- Trevor Project: (866) 488-7386 or text START to 678678 for 24/7 information and suicide prevention resources for LGBTQ youth
- Lesbian, Gay, Bisexual and Transgender National Hotline: (800) 273-8255 from 1 p.m. to 9 p.m. for support, information or help finding resources
Substance Use: SAMHSA National Helpline at (800) 662-HELP