Contacts
Sydney Health
Sydney Health
- View digital ID cards
- Find in-network doctors, hospitals, labs and other providers
- View plan information and claims
- Use My Health Dashboard personalized health and wellness hub
Anthem
Health Benefit Navigators
(800) 539-4072, Monday through Friday,
8:00 a.m. to 8:00 p.m. PT
Email: askblue&gold@healthnet.com
24/7 Physical and mental health care by phone or online
Accolade Care Telehealth and Virtual Visits
Accolade Care: Virtual counseling and mental health support
Behavioral Health
American Specialty Health (ASH)
Chiropractic and Acupuncture Benefits
8 a.m. to 5 p.m. PT
Anthem Behavioral Health Resource Center: 24/7 support
Behavioral Health
Care outside of California
BlueCard
Call 810-2583 (BLUE) and provide the 3-letter prefix from your ID card
Care outside the U.S.
Blue Cross Blue Shield Global Core Service Center
Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177
Care outside the U.S.
Blue Cross Blue Shield Global Core Service Center
Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177
Locate a doctor or hospital when traveling around the world in nearly 200 countries and territories
CVS Pharmacy: General questions or to order refills for maintenance drugs
Pharmacy
(888) 624-1139 (English & Spanish)
(886) 236-1069 (TDD/TTY – Hearing assistance)
For new prescriptions, either you or your doctor can call (800) 875-0867
Note: You will be asked to log in to the Health Net website. Then you will automatically be taken to the CVS website (no additional login required).
Get help finding care, understanding coverage and costs, with claims and more
Accolade Health Assistant
(Monday–Friday, 5 a.m.–8 p.m. PT)
Health Benefit Navigators
UC Blue & Gold HMO
(800) 539-4072 (Monday–Friday, 8 a.m.–8 p.m. PT)
Health Net
Care outside the U.S.
- Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
- After the prompts, dial toll-free (800) 552-3971 to be connected to Health Net’s main customer service system.
Health Net’s Special Investigations Unit — Centene Compliance and Ethics Hotline
Report Fraud or Suspected Fraud
HealthEquity
Health Savings Account
Available 24/7
Health Savings Plan members: Open and manage your Health Savings Account.
If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members
Continuity of Care
Health Net: (800) 539-4072
MHN: (800) 663-9355
A representative will help you determine if you’re eligible for continuation-of-care assistance.
Infertility support
WINFertility
LiveHealth Online Psychology Virtual counseling and mental health support
Behavioral Health
Lumicera
Specialty Pharmacy
Lumicera
Specialty Pharmacy
Medical and behavioral health, ConditionCare, ComplexCare
Anthem Health Guide
Monday through Friday, 8 a.m. to 6 p.m. PT, except holidays
MHN Services (MHN): Mental health and substance abuse programs
Behavioral Health
Monday through Friday, 8 a.m. to 8 p.m. PT
Navitus
Pharmacy
Navitus Customer Care: (833) 837-4308
Available 24/7 except Thanksgiving and Christmas Day
Single sign on through the Accolade digital member portal at member.accolade.com
Mobile app: Navitusplus for iPhone and Android
Navitus
Pharmacy
Navitus Customer Care: (833) 837-4309
Available 24/7 except Thanksgiving and Christmas Day
- Navitus Member Portal
- Medicare PPO: Navitus drug cost and pharmacy search tool
- Medicare High Option: Navitus drug cost and pharmacy search tool
Retirement Administration Service Center (RASC)
UC Retirement Programs
(800) 888-8267 (in U.S.) or (510) 987-0200 (outside the U.S.)
Monday through Friday, 8:30 a.m. to 4:30 p.m. PT
Speak with a nurse 24/7
Anthem 24/7 NurseLine
Speak with a nurse 24/7
Nurse Advice Line
Log in to Health Net or refer to the back of your Health Net ID card for contact information.