Contacts & Mobile Apps

PPO Plans: UC Care, Health Savings Plan, CORE

Accolade Care Telehealth and Virtual Visits
24/7 Physical and mental health care by phone or online
(866) 406-1182
Accolade Health Assistant
Get help finding care, understanding coverage and costs, with claims and more
(866) 406-1182

(Monday–Friday, 5 a.m.–8 p.m. PT)

Accolade Nurse Triage
Clinical support from nurses is available 24/7
(866) 406-1182
Anthem’s SpecialOffers
Discounts and deals

Member Log In > SpecialOffers

Behavioral Health
Accolade Care: Virtual counseling and mental health support
(866) 406-1182
Blue Cross Blue Shield Global Core Service Center
Care outside the U.S.

Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177

Locate a doctor or hospital when traveling around the world in nearly 200 countries and territories

BlueCard
Care outside of California

Call 810-2583 (BLUE) and provide the 3-letter prefix from your ID card

Costco Mail Order Pharmacy
(800) 607-6861
Health Care Flexible Spending Account (FSA)
Manage your FSA
Health Savings Account
HealthEquity
(866) 212-4729

Available 24/7

Health Savings Plan members: Open and manage your Health Savings Account.

Pharmacy
Navitus

Navitus Customer Care: (833) 837-4308
Available 24/7 except Thanksgiving and Christmas Day

Single sign on through the Accolade digital member portal at member.accolade.com
Mobile app: Navitusplus  for iPhone and Android

Specialty Pharmacy
Lumicera
(855) 847-3553
Sydney Health
  • View digital ID cards
  • Find in-network doctors, hospitals, labs and other providers
  • View plan information and claims
  • Use My Health Dashboard personalized health and wellness hub

Sydney Health for iPhone and Android

UC Health Care Facilitators
Questions about your UC benefits
WINFertility
Infertility support
(877) 451-3077

WINFertility Companion app for iPhone and Android. (App code: UCA23.)

UC Medicare PPO Health Plans

Anthem 24/7 NurseLine
Speak with a nurse 24/7
(800) 977-0027
Anthem Health Guide
Medical and behavioral health, ConditionCare, ComplexCare
(844) 437-0486

Monday through Friday, 5 a.m. to 8 p.m. PT, except holidays

Mobile app: Sydney Health for iPhone and Android

Anthem’s SpecialOffers
Discounts and deals

Member Log In > SpecialOffers

Behavioral Health
Anthem Behavioral Health Resource Center: 24/7 support
(844) 792-5141
Behavioral Health
LiveHealth Online Psychology Virtual counseling and mental health support
(844) 784-8409
Blue Cross Blue Shield Global Core Service Center
Care outside the U.S.

Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177

Costco Mail Order Pharmacy
(800) 607-6861
LiveHealth Online
24/7 Virtual Care
(888) 548-3432
Pharmacy
Navitus

Navitus Customer Care: (833) 837-4309
Available 24/7 except Thanksgiving and Christmas Day

Specialty Pharmacy
Lumicera
(855) 847-3553
Sydney Health
  • View digital ID cards
  • Find in-network doctors, hospitals, labs and other providers
  • View plan information and claims
  • Use My Health Dashboard personalized health and wellness hub

Sydney Health for iPhone and Android

UC Health Care Facilitators
Questions about your UC benefits
UC Retirement Programs
Retirement Administration Service Center (RASC)

(800) 888-8267 (in U.S.) or (510) 987-0200 (outside the U.S.)
Monday through Friday, 8:30 a.m. to 4:30 p.m. PT

UC Blue & Gold HMO

Behavioral Health
MHN Services (MHN): Mental health and substance abuse programs
(800) 663-9355

Monday through Friday, 8 a.m. to 8 p.m. PT

Care outside the U.S.
Health Net
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
  2. After the prompts, dial toll-free (800) 552-3971 to be connected to Health Net’s main customer service system.
Chiropractic and Acupuncture Benefits
American Specialty Health (ASH)
(800) 678-9133

8 a.m. to 5 p.m. PT

Continuity of Care
If you or a family member is currently receiving ongoing medical or behavioral health treatment with a non-participating provider, call the dedicated customer contact center for UC members

Health Net: (800) 539-4072
MHN: (800) 663-9355

A representative will help you determine if you’re eligible for continuation-of-care assistance.

Health Benefit Navigators

(800) 539-4072, Monday through Friday,
8:00 a.m. to 8:00 p.m. PT
Email: askblue&gold@healthnet.com

Nurse Advice Line
Speak with a nurse 24/7

Log in to Health Net or refer to the back of your Health Net ID card for contact information.

Pharmacy
CVS Pharmacy: General questions or to order refills for maintenance drugs

(888) 624-1139 (English & Spanish)
(886) 236-1069 (TDD/TTY – Hearing assistance)

For new prescriptions, either you or your doctor can call (800) 875-0867

Note: You will be asked to log in to the Health Net website. Then you will automatically be taken to the CVS website (no additional login required).

Report Fraud or Suspected Fraud
Health Net’s Special Investigations Unit — Centene Compliance and Ethics Hotline
(800) 977-3565