Contacts & mobile apps
PPO Plans: UC Care, Health Savings Plan, CORE
(Monday–Friday, 5 a.m.–8 p.m. PT)
Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177
Locate a doctor or hospital when traveling around the world in nearly 200 countries and territories
Call 810-2583 (BLUE) and provide the 3-letter prefix from your ID card
Available 24/7
Health Savings Plan members: Open and manage your Health Savings Account.
Navitus Customer Care: (833) 837-4308
Available 24/7 except Thanksgiving and Christmas Day
Single sign on through the Accolade digital member portal at member.accolade.com
Mobile app: Navitusplus for iPhone and Android
UC Medicare PPO health plans
Monday through Friday, 8 a.m. to 6 p.m. PT, except holidays
Toll free 24/7 (800) 810-2583 (BLUE) or call collect (804) 673-1177
Navitus Customer Care: (833) 837-4309
Available 24/7 except Thanksgiving and Christmas Day
- Navitus Member Portal
- Medicare PPO: Navitus drug cost and pharmacy search tool
- Medicare High Option: Navitus drug cost and pharmacy search tool
- View digital ID cards
- Find in-network doctors, hospitals, labs and other providers
- View plan information and claims
- Use My Health Dashboard personalized health and wellness hub
(800) 888-8267 (in U.S.) or (510) 987-0200 (outside the U.S.)
Monday through Friday, 8:30 a.m. to 4:30 p.m. PT
UC Blue & Gold HMO
Monday through Friday, 8 a.m. to 8 p.m. PT
- Dial the AT&T USADirect access number for the country you are calling from. (Visit ATT Access Codes for a list of country access codes).
- After the prompts, dial toll-free (800) 552-3971 to be connected to Health Net’s main customer service system.
8 a.m. to 5 p.m. PT
Health Net: (800) 539-4072
MHN: (800) 663-9355
A representative will help you determine if you’re eligible for continuation-of-care assistance.
Log in to Health Net or refer to the back of your Health Net ID card for contact information.
(888) 624-1139 (English & Spanish)
(886) 236-1069 (TDD/TTY – Hearing assistance)
For new prescriptions, either you or your doctor can call (800) 875-0867
Note: You will be asked to log in to the Health Net website. Then you will automatically be taken to the CVS website (no additional login required).